Terms and Conditions
By accessing, browsing or using our website or mobile app (the "Platform"), you agree to be bound by these Terms and Conditions ("Agreement"). If you do not accept all terms and conditions as outlined below, please immediately stop using the Platform.
These Terms govern your relationship with us, GameTwist Internet Entertainment Solutions GmbH, a company registered in Austria (Company Register No. FN 237997 t), and our parent company, Novomatic Group (Novomatic AG, registered in Austria under FN 61146 z).
To use the Platform, you must be:
You represent that all information provided is accurate and true. If we find this not to be the case, we reserve the right to terminate any account(s).
In accordance with local regulations, you must be at least 18 years old (or the age of majority in your jurisdiction) to participate. We verify user age through our registration process.
We may restrict access from specific countries or regions due to licensing requirements, regulatory issues, or other factors beyond our control. You are responsible for understanding local laws and ensuring you comply with any relevant restrictions before accessing the Platform.
To register an account:
If you forget your password or need assistance, please use our support services to regain access. We do not guarantee automatic approval for registration; we may ask for additional information at any stage of the process if deemed necessary.
You must register only one account per person. Creating multiple accounts to gamble more frequently will be considered fraudulent and may result in closure or restrictions on all relevant accounts.
As part of our Anti-Money Laundering policy, we verify users' identities through various means including but not limited to:
We may request further information or documentation as necessary. Failure to comply might result in account closure and/or reporting to relevant authorities if applicable by law.
You must accurately maintain your personal details within the Platform, including email address and payment methods (if applicable). Providing false information is a violation of these Terms and Conditions.
To prevent unauthorized access:
We recommend users install reputable antivirus software on their devices to protect against malware and phishing attempts when accessing the Platform online or through mobile app usage.
Choose strong, unique, and hard-to-guess login credentials (username/password).
Do not:
If you suspect unauthorized access or misuse of an account belonging to a third party, please inform our support team promptly to prevent further complications and potential consequences (e.g., reputational damage).
You are not allowed to engage in the following activities:
Engaging in these or similar prohibited behavior may result in account restrictions, closure, and/or legal consequences under applicable law. If we identify possible fraudulent activity during ongoing gameplay sessions that appear suspicious, any associated prizes or rewards will be voided according to internal review guidelines implemented for such scenarios.
Having multiple accounts with the intention of cheating is not permitted.
Creating one account per person as a unique entry into our games only.
Any reported instances are checked against existing information. When proven, it leads directly towards:
Please be aware this rule set strictly applies as well across the global community governed according to these same applicable terms and conditions.
Bonus offers will adhere to rules stated within each promotional campaign notification including their activation, any expiration date & wagering requirement prior withdrawal eligibility. The specific requirements for bonus completion are explained in detail on our website.
Each offer includes its set of requirements which must be fulfilled to successfully unlock the potential rewards granted as part or total amount won over gaming sessions initiated after receiving them. Any dispute arising from misunderstandings will not override conditions already stated by us at point of entry into respective campaign’s activation & start date criteria according given rules outlined per bonus types.
Stakes, betting patterns, or the way a player handles winnings are monitored internally through our game management systems. Players engaging in excessive behaviors will face restrictions which might include penalties.
We use sophisticated statistical modeling combined with behavioral analysis tools for detecting abuse from individuals on any platform supported by software development at this level ensuring compliance remains fully addressed within strict business-to-consumer terms provided & used strictly throughout overall client relations management process employed globally across board operations operational worldwide accessible via the same website & mobile application.
